A Domain Name System (DNS) is an online directory that transforms domain names or Internet Protocol (IP) addresses. This is the reason why users can easily access websites via web browsers.
There are times when certain DNS error messages may be seen when navigating websites, for example, a “DNS server not responding”message. This signifies that the browser cannot connect to the website because the DNS server isn’t mapping hostnames correctly to IP addresses.
There are numerous reasons behind a “DNS server not responding” error, ranging from misconfigured network adapters to the inaccurate DNS address of the server. Fortunately, most of the issues are on the user’s end and can be resolved with minimal effort.
This article will cover eleven possible solutions to fix this “DNS server not responding” problem for Windows and Mac and the various typical causes of the error.
Table of Content
- 1 11 different methods on how to fix the “DNS Server Not Responding ” problem
- 1.1 1. Troubleshoot Network Problems
- 1.2 2. Connect With a Different Device
- 1.3 3. Switch to Another Web Browser
- 1.4 4. Restart PC in Safe Mode
- 1.5 5. Restart Modem or Router
- 1.6 6. Deactivate Antivirus and Firewall
- 1.7 7. Disable Other Connections
- 1.8 8. Change the DNS Server Address
- 1.9 9. Disable IP Version 6 (IPv6)
- 1.10 10. Update the Network Adapter Driver
- 2 What Causes the “Your DNS Server is Not Responding” Error?
- 3 Conclusion
11 different methods on how to fix the “DNS Server Not Responding ” problem
1. Troubleshoot Network Problems
Running tests on the network is the initial step in resolving that “DNS server not responding” error. This technique can assist in diagnosing and fixing any problems and errors in the network without much effort.
Here’s how you can perform network diagnostics for Windows and Mac computers.
Run Windows Network Diagnostics
Follow these steps to run the network diagnosis in Windows 10:
- On Windows, go to the Control Panel -> Network and Internet -> Network and Sharing Center.
- Choose the Troubleshoot the problem option Under Change the settings for your network.
- Select Additional troubleshooting tools > Internet connections and then run the Troubleshooter.
- The troubleshooting process needs to be completed. Then, if you see an error message in the window, you can follow the steps to correct the issue.
Configure Wireless Diagnostics on Mac
Here’s how to perform Wireless diagnostics using macOS:
- First, shut down all open apps, then connect the device you’re experiencing issues with.
- By holding while holding the Option key, click on when you hold the option key down, the Status Wi-Fi icon on the menu bar, then select Open WLAN Diagnostics.
- Follow the steps displayed on your screen. First, test the connection to your internet.
- After the scanning process is completed After the scan is complete, hit the Information icon within the Summary window to read more about each entry in the list.
If this method doesn’t solve DNS server issues, move on through the steps.
2. Connect With a Different Device
Try connecting an additional computer on the home network to access the site you’re experiencing problems.
If your second device can access the website via this same network, the issue is with the primary device.
However, if you cannot access the website using other devices connected to that same network might suggest that your router may be the cause.
Utilizing other connections, such as mobile data, may also ensure that the problem isn’t at the end of the site.
3. Switch to Another Web Browser
Another option to consider to resolve your “DNS server not responding” is to go to the site using an alternative website browser.
For example, if your default internet browser has been Mozilla Firefox, make sure you connect to the web page using other browsers, such as Microsoft Edge and Google Chrome.
If this approach proves effective, upgrade your browser of choice to the latest version or completely install it. If, however, you get the “DNS server not responding” message that comes up time, your browser isn’t the root of the issue.
4. Restart PC in Safe Mode
An operating system that’s not functioning properly can cause being able to display the “DNS server not responding” error message.
To determine if the issue is causing the DNS server to be unresponsive, it is necessary to start your system using the secure mode, an unmodified version of your operating system that limits the number of files and resources used to run your device.
Here are the steps to begin the PC in safe mode using Windows:
- To access the Start menu, select the Power button, press the Shift key, and choose Restart.
- Select one of the Options windows, select Troubleshoot, and then advanced options.
- Choose your Start Settings option in the Advanced options. Click Restart.
- Click the key F5on your keyboard and select Secure Mode using the network option.
If you’re running a Mac, then here’s how you can start your computer up using safe mode.
- Go to The Apple menu, then Shut down. Wait for around 10 seconds after your device shuts down.
- Switch up your Mac and hold and press on the shift key until you see a login window.
If your network is working when you are in Safe Mode, this means that a third-party application could be responsible for problems with the “DNS server not responding” problem. To fix this problem, you’ll have to locate and eliminate the application on your computer.
5. Restart Modem or Router
A router or modem that’s not working correctly could also be the reason to the reason why a DNS service is not responding.
Consider restarting your router or modem to clean the cache and possibly fix the DNS server issue.
Click the power button on your modem or router, then unplug the electricity cable to the outlet for power. You should wait at least 30 seconds before pressing the power button once more to start it up again.
If restarting your router or modem isn’t working, you can reset it to default settings. Go through the device’s instruction manual to learn how to reset your router or modem.
6. Deactivate Antivirus and Firewall
These programs are intended to shield your computer from harmful software. However, these tools may also hinder connections to the internet.
Try to temporarily disable your firewall and antivirus programs to determine whether they’re the reason for this “DNS server is not responding” error.
To open the firewall and antivirus settings on Windows, choose from the Start menu and select Settings > Update and Security > Windows Security and then Security & Virus.
If using the Mac computer, open System Preferences> Security & Privacy> > Firewall.
After you’ve deactivated your antivirus or firewall software, run the network diagnostics and then open the website from your browser.
If this fixes the issue, update or reconfigure the firewall and antivirus software before activating them again.
7. Disable Other Connections
Another way to solve this “DNS server not responding” problem is to turn off connections that aren’t needed to your computer.
Take these steps to unblock other network connections from Windows:
- Navigate to Control Panel -> Network and Internet -> Network and Sharing Center.
- Click on Change adapter settings in the right column.
- It will appear. Network Connections page will be displayed. Select the right-click option for local Area Connection and other connections you aren’t using, and then click to disable.
Here’s how you can disable additional network connection options on Mac:
- First, navigate to your Apple menu, then Settings Network.
- Choose each of the unconnected connections located on the left of the screen. Then click the plus (–) button to disconnect the connection.
After removing all unneeded connections, start your browser again and try accessing the website again.
8. Change the DNS Server Address
If the site cannot be accessed using the previous options, you can change your DNS server’s address.
The home network you are using is set to immediately get the DNS server address from your Internet service provider (ISP). If, however, the DNS server of your ISP isn’t responding to requests, the internet service will cease to function also.
To fix this issue temporarily to temporarily resolve this issue, you can change your DNS settings to use an alternative DNS address. This allows your browser to continue to load websites that are accessible via the internet.
Happily, numerous services like Cloudflare as well as Google Public DNS provide DNS addresses for no cost.
To create additional DNS servers for Windows, Follow these steps:
- First, visit the network connections webpage by entering ncpa.CPL into the Windows search box. Press Enter.
- Right-click the connection you’re using, and then select the Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) in the Properties window and then Properties.
- Tick to get the IP Address automatically and Make use of these DNS servers’ address options on the Internet Protocol Version 4 (TCP/IPv4) Properties page.
- Enter the DNS server addresses you want to use in the Preferred DNS Server and Alternate DNS Server fields.
- Make sure to check the Settings that are valid upon the exit box and click Yes.
- Make sure to restart your system.
These are steps you can take to alter to change the DNS Server address for Mac:
First, navigate to The Apple menu > Settings and the Network.
Click on the primary network connection, then select advanced DNS. DNS.
Click on the + icon to add an additional DNS server. Click the OK button and then apply.
Make sure you reset your connection to the internet and check whether you can determine if the “DNS server is not responding” issue is resolved.
9. Disable IP Version 6 (IPv6)
Internet Protocol Version 6 (IPv6) is the most recent edition of the Internet Protocol, which recognizes devices connected to the internet as well as on local networks.
It is true that IPv6 may also be a cause of problems with the “DNS server is not responding” problem. Consider deactivating IPv6 in the event that the other methods don’t work.
To turn off IPv6 for Windows, follow these steps:
Click on Network Connections. Select the connected connection, right-click and choose the Properties.
Find Internet Protocol Version 6 (TCP/IPv6) on the Networking tab and unselect the box.
Below are some steps you can take to disable IPv6 for your Mac:
Go to your Apple Menu > the System Preferences and then Network.
Select the network connection currently in use and click the Advanced to TCP/IP.
Next, go to the Configure IPv6drop-down menu and then set this on On. Click OK.
When the option to turn off isn’t present within the Configure IPv6drop-down menu, try to disable IPv6 by using a command line.
To turn off IPv6 on wireless connections, you need to start your terminal app to your Mac and then run this command
network setup -setv6off WI-FI
If you’d like to disable IPv6 on an Ethernet connection, you can use this alternative command:
network setup –setv6off Ethernet
It is also possible to deactivate IPv6 on the Ethernet and wireless connections in conjunction by using this command.
Network setup: Setv6off Ethernet && network setup -setv6off Wi-Fi
Make sure to reboot your device and then connect to the internet to see if you can confirm that the “DNS server not responding” issue has been resolved.
10. Update the Network Adapter Driver
A driver for your network adapter that is outdated could be the reason the “DNS server not responding” issue is asymptomatic on your Windows PC.
There are two ways to change the driver for your network adapter, either manual as well as automatic.
Manually updating the driver for a network adapter isn’t easy for those who are not familiar with using driver programs. Therefore, it is suggested to automate the process with software such as Driver Easy, which will help you download and install the right drivers for your particular system.
Remember that it’s vital to set up an initial restore point for your system within your Windows prior to using the free version of Driver Easy. This will allow your computer to restore to its previous state in the event that an unexpected event occurs.
Start the program and then select to click the “Scan now” button.
Select the Update button on the right side of each driver that is outdated.
You must wait for the download process as well as installation to finish and then restart your computer.
Once you’re finished with the process, check back on the website you’d like to access and determine whether this has resolved the issue “DNS server not responding” problem.
What Causes the “Your DNS Server is Not Responding” Error?
One of the main reasons for DNS problems is incorrectly configured DNS records. This can happen when users aren’t putting in the correct numbers or using the right IP address in the process of recording.
There are many other possible causes for this “DNS server not responding” error:
- The DNS service is not available. Your DNS service could stop functioning due to DNS issues on its network, for example, high traffic and server failure.
- A malfunctioning modem or router. A faulty router or modem could also cause DNS problems. Try switching the Ethernet ports or using different ethernet cables in order to find out if your router is responsible for the DNS issue.
- Hardware or network problems. Certain network or hardware issues could also trigger a “DNS server not responding” error. As an example, one server is unable to transmit the information to the next server in a timely manner.
- Security software for antivirus. Problems can occur when the software provider changes an antivirus software, making the program believe that your computer is infected and then restricting access to the internet. In this case, your browser could display a “DNS server not responding” message.
“DNS server not responding” message “DNS server not responding” message indicates that your browser is unable to connect to the internet.
There are a variety of causes for DNS problems, including incorrectly configured DNS records, inaccessible DNS service, malfunctioning modem or router, network or hardware issues, and software problems with antivirus.