You can nonetheless request critiques via buyer-seller messaging. As talked about earlier than, there are restrictions (akin to not asking particularly for a constructive assessment), however it’s nonetheless allowed.
Purchaser-seller messaging permits sellers to totally personalize their assessment requests, customise the topic line and content material, insert a brand and connect information. It’s essential to concentrate on the assessment insurance policies and communication pointers in any other case it’s very simple to get slapped with a restriction. Additionally be sure you are conscious of the coverage adjustments introduced in September 2020.
There are software program instruments in the marketplace (like my app FeedbackWhiz) which might present automation for buyer-seller messaging emails and the Request a Overview button. This implies you create a course of for requesting critiques, configured to run when and the way you need, and let it run on autopilot as an alternative of manually sending messages.
One ultimate level is that when utilizing the Request a Overview button, Amazon reveals a message which says two issues which will come throughout as slightly odd:
- It hints that you just shouldn’t request a assessment in any respect, regardless that you simply clicked a button created to do precisely that.
- It asks politely that you just use the button to request a assessment, as an alternative of buyer-seller messaging, for those who actually do wish to request a assessment!
Right here’s the way it seems, with daring added to focus on these factors:
Request a Overview
We don’t require you to request critiques as a result of our methods already do this without charge to you. Nevertheless, for those who want to request a assessment for this order, please use this function as an alternative of asking the client through e-mail or buyer-seller messaging.
While you use this function, we are going to ship the client an e-mail requesting product and vendor critiques for this order. We robotically translate assessment requests to the client’s most popular language.
Are you positive you wish to request a assessment for this order?
It’s simple to see why many sellers consider that they aren’t allowed to request a assessment via buyer-seller messaging. Nevertheless, Amazon’s Q&A on product critiques, in addition to the coverage adjustments in September 2020, make it clear which you can nonetheless ask for critiques this manner.