Amazon will NOT reimburse me over 30k for missing goods!

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    As an Amazon seller, you invest your time, effort, and resources into running a successful business. However, there may be instances where you encounter issues like lost or damaged inventory, customer returns, or discrepancies in Amazon’s fee calculations. In such cases, Amazon provides a seller reimbursement process to help you recover your losses.

    However, in many cases, Amazon does not reimburse you for the money owed to you. See one of the examples below, posted by an Amazon Seller in Seller Central a few months ago (Source):

    Amazon will NOT reimburse me over 30k for missing goods! 2

    In this blog post, we will walk you through the Amazon seller reimbursement process, explaining the key steps involved and providing tips to streamline your reimbursement requests.

    Amazon Seller Reimbursement Process

    1. Identifying Reimbursement Eligibility: The first step in the reimbursement process is identifying situations where you are eligible for reimbursement. Common scenarios include lost or damaged inventory during Amazon’s fulfillment process, customer returns that are not restocked or reimbursed correctly, overcharged FBA fees, or discrepancies in product quantities received.
    2. Gathering Supporting Documentation: To ensure a successful reimbursement claim, it’s essential to gather all relevant documentation. This may include proof of purchase, invoices, shipping labels, photos of damaged items, return reports, or any other evidence that supports your claim. Thorough documentation will strengthen your case and expedite the reimbursement process.
    3. Filing a Reimbursement Claim: To file a reimbursement claim, navigate to the “Contact Us” section of the Amazon Seller Central dashboard. Choose the appropriate category related to reimbursement, such as “FBA Issue,” “Lost and Found Inventory,” or “Other FBA Issues.” Provide a detailed description of the issue, attach the supporting documentation, and submit the claim.
    4. Following Up and Communicating: After submitting your reimbursement claim, it’s important to actively follow up and communicate with Amazon’s Seller Support team. You can track the progress of your claim through the Seller Central dashboard and contact support via email, chat, or phone. Timely and persistent communication can help expedite the reimbursement process.
    5. Utilizing Automation Tools: To streamline the reimbursement process, consider utilizing third-party automation tools specifically designed for Amazon sellers. These tools can help identify potential reimbursement opportunities, track discrepancies, automate claim filing, and provide real-time updates on the status of your claims.
    6. Monitoring Account Activity and Metrics: Maintaining a vigilant eye on your account activity and metrics is crucial for identifying any potential reimbursement issues. Regularly review inventory reports, order reports, and financial statements to detect any discrepancies or anomalies that may require reimbursement.
    7. Avoiding Common Pitfalls: While seeking reimbursement, it’s important to be aware of common pitfalls. Ensure that your claims are accurate and well-supported with documentation. Avoid duplicating claims or making excessive requests, as this can lead to delays or even suspension of your seller account. Follow Amazon’s guidelines and policies, and be patient throughout the process.

    Some general trends that have been observed in the past and may still be relevant.

    1. Increased Automation: Amazon has been investing in automation and machine learning to improve the reimbursement process. They have implemented algorithms and systems to detect and automatically reimburse sellers for certain types of issues, such as lost or damaged inventory.
    2. Enhanced Communication Channels: Amazon has been working on improving communication channels between sellers and their support teams. They have introduced features like chat support and enhanced email communication to facilitate quicker and more efficient resolution of reimbursement claims.
    3. Stricter Reimbursement Policies: Amazon has been tightening their reimbursement policies to prevent abuse or fraudulent claims. They have implemented stricter guidelines to ensure that only valid reimbursement requests are processed, and they may require more thorough documentation to support claims.
    4. Seller Central Enhancements: Amazon has been making continuous updates and improvements to the Seller Central platform, including the reimbursement section. These updates aim to streamline the reimbursement process, provide better visibility into claim status, and simplify the overall experience for sellers.
    5. Third-Party Reimbursement Services: With the increasing complexity of the reimbursement process, there has been a rise in third-party services and software solutions that specialize in helping sellers navigate and manage reimbursement claims. These services offer automated tools, analytics, and expertise to optimize the reimbursement process for sellers.

    It’s important to note that Amazon’s policies and practices can change over time, so it’s advisable to stay up to date with the latest information available through Amazon’s official seller resources, forums, and support channels. Additionally, keeping an eye on industry news and discussions among Amazon sellers can provide insights into the most recent trends and developments in the seller reimbursement process.

    Conclusion: The Amazon seller reimbursement process is designed to provide sellers with a fair and transparent mechanism for recovering losses incurred due to various issues. By understanding the process, gathering proper documentation, and effectively communicating with Amazon’s support team, you can increase your chances of successful reimbursement and maintain a healthy and profitable selling business on Amazon.

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